Find answers to your questions

Do you accept Refunds, Exchange or Returns?

We do not refund, exchange or return after purchase.

Please be sure of your size before purchase. We however can reconsign on your behalf (T&C applies).

We ONLY accept 100% AUTHENTIC items.
All our items must past through a very rigorous authentication process before they are posted for sale on our platforms.
We state the condition of all the items on the product page with full description. The condition of each item is also included in the the last image of the product image carousel.
No. our prices haves been researched and set according to industry standards. We offer the best price possible.
Yes we do.

Yes please send a DM to us on instagram (@preloved.gbj) or a message to our WhatsApp number +447707610276

No. We respect the privacy of our clients/customers.
How do I submit my items for sale?

Send an email to preowned.gbj@gmail.com with the following information.

  1. Name
  2. Phone number
  3. Location
  4. Brand of item
  5. Model of item
  6. Size of item
  7. Colour (including hardware etc)
  8. What inclusion (box, dust bag, authentication card, receipt etc) does it come with?
  9. Pictures of items (ie Front, Back, Bottom, Corners-left & right, Hardware, Heel/Sole, Interior, Packaging/ Tags/ Authenticity).
Typically we are looking for current styles & some vintage items from premium designers, in lightly worn to brand new condition.
We charge 12% – 15%, dependent on the item.
No. We respect the privacy of our clients/customers.
All our items must past through a rigorous authentication process before they are listed on our platforms.